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SPECTRUM ASSOCIATION MANAGEMENT STARTS TODAY 8/2/2021 AS OUR NEW MANAGEMENT COMPANY
Posted on Aug 2, 2021
Cross-posted from HOA message board
Spectrum Association Management is our new management company effective today, Monday 8/2/2021. Here are some key reminders:
Each household should have received a postcard from Spectrum AM. The postcard includes an initial access code that is necessary for you to register on Spectrum’s management website and create your household profile. The registration process is simple and quick. Once submitted, Spectrum will validate the account and send you an email confirmation to the email address provided during the registration process and provide further instructions to finalize the account and set a password. This will allow you to access (among other things) account management features, an e-payment portal, and ACC (architectural changes requests).
If you lost or accidentally discarded the postcard, or if you have any questions or need any help on transitioning your account, you may contact Spectrum at 972-992-3444, send an email at email@example.com, or connect online using the Live Chat feature on the Spectrum website (www.spectrumam.com). The new Community Manager is Austin Sies. He and his team are standing by to help.
As mentioned in the prior update, account balances will be available on your new profile on the Spectrum website by the end of August 2021. Remember to cancel or modify any automated bill-pay that you may have had in place with CMA for HOA dues. You will need to update it with your new account number with Spectrum (available on your new online profile). You may choose among several forms of payment on their payment portal or pay by using your bank bill pay or via regular check via mail.
ACC requests will resume on the new Spectrum platform on Monday, 8/9.
VizPin requests to access the amenities can be directed to Spectrum starting today using the contact information provided above. The process for VizPin is also documented in the HOA website (www.starcreekhoa.com > "Accessing Amenities" – please be advised that the section will be updated by the end of the day today with all relevant contact numbers)
For any concerns or issues you may wish to report, please use the email address firstname.lastname@example.org. The email address is monitored by Spectrum starting today. In addition, you may also contact Spectrum directly using one of the methods mentioned above. As a reminder, this Facebook page is not monitored by the management company, and issues reported on this page may not be addressed.
UPDATED AMENITIES WAIVER (as of 8/2/2021)
Posted on Jun 25, 2020
**** UPDATED August 2, 2020 ****
UPDATED AMENITIES RELEASE WAIVER AND MESSAGE FROM THE BOARD
PLEASE CLICK ON READ MORE FOR A MESSAGE FROM THE BOARD AND THE UPDATED WAIVER
All amenities in the StarCreek community are accessed through the Viz Pin app only. Manual codes are no longer used.
If you have trouble with the Viz Pin app, You may also reach the association manager, Austin Sies, through:
- Call Spectrum at 972-992-3444
- Connect online using the Live Chat feature on the Spectrum website (www.spectrumam.com)
StarCreek Board of Directors update 6/10/2020
Posted on Jun 10, 2020
Please click here for the latest board post StarCreek Board Update June 10, 2020
StarCreek Board Post 6/5/2020
Posted on Jun 5, 2020
To read the latest post from the board, click here.
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