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Announcements

Star Creek: New Amenity Reservation Process
Posted on Apr 24, 2022
Dear Residents:
 
We are excited to announce that the Star Creek reservation process has been upgraded! For the past many years, volunteers in the neighborhood have managed the reservation paperwork and payments along with checking amenity renters in and out of each reservation. Thank you to all of the volunteers that have helped with amenity rentals over the years. You all are greatly appreciated!
 
Since the end of 2021, the association has worked to upgrade the clubhouse doors, install a new access system to the clubhouse that allows renters of the facilities to be assigned an access code for rentals, partner with a new porter to inspect the facilities after each reservation has been completed, and update the association's reservation contract to reflect the new process.
 
Moving forward, all reservations can be completed online at www.SpectrumAM.com on your homeowner portal. Once logged into your homeowner portal account, go to the "Amenities" dropdown tab and select "Book Amenities". Once the tab is selected, the dates available for reservations will populate on a calendar on the left side of the page. Once you find the date that you would like to reserve for a reservation, select the date and time and followed as prompted. All facilities rental forms, reservation rental fees, inspection/cleaning fees, and deposits can be filled out/remitted electronically.
 
Once this is completed, your reservation will be booked and ready to go! Prior to the reservation, Spectrum's Reservations team will reach out to you with your reservation's access code to enter the clubhouse.
 
We hope that you all are as excited as we are for this new streamlined process for reservations! Please note that all reservation steps will now be completed on the www.SpectrumAM.com homeowner portal. Homeowners no longer need to visit the Starcreekhoa.com website for reservations.
 
If you have any questions, please contact Spectrum at Contact@SpectrumAM.com.
 
Regards,
 
Board of Directors
Star Creek HOA
SPECTRUM ASSOCIATION MANAGEMENT STARTS TODAY 8/2/2021 AS OUR NEW MANAGEMENT COMPANY
Posted on Aug 2, 2021
Cross-posted from HOA message board
 
Spectrum Association Management is our new management company effective today, Monday 8/2/2021. Here are some key reminders:
 
Each household should have received a postcard from Spectrum AM. The postcard includes an initial access code that is necessary for you to register on Spectrum’s management website and create your household profile. The registration process is simple and quick. Once submitted, Spectrum will validate the account and send you an email confirmation to the email address provided during the registration process and provide further instructions to finalize the account and set a password. This will allow you to access (among other things) account management features, an e-payment portal, and ACC (architectural changes requests). 
 
If you lost or accidentally discarded the postcard, or if you have any questions or need any help on transitioning your account, you may contact Spectrum at 972-992-3444, send an email at contact@spectrumam.com, or connect online using the Live Chat feature on the Spectrum website (www.spectrumam.com). The new Community Manager is Austin Sies. He and his team are standing by to help.
 
As mentioned in the prior update, account balances will be available on your new profile on the Spectrum website by the end of August 2021. Remember to cancel or modify any automated bill-pay that you may have had in place with CMA for HOA dues. You will need to update it with your new account number with Spectrum (available on your new online profile). You may choose among several forms of payment on their payment portal or pay by using your bank bill pay or via regular check via mail.
 
ACC requests will resume on the new Spectrum platform on Monday, 8/9.
 
VizPin requests to access the amenities can be directed to Spectrum starting today using the contact information provided above. The process for VizPin is also documented in the HOA website (www.starcreekhoa.com >  "Accessing Amenities" – please be advised that the section will be updated by the end of the day today with all relevant contact numbers)
 
For any concerns or issues you may wish to report, please use the email address reportit@starcreekhoa.com. The email address is monitored by Spectrum starting today. In addition, you may also contact Spectrum directly using one of the methods mentioned above. As a reminder, this Facebook page is not monitored by the management company, and issues reported on this page may not be addressed.
StarCreek Board of Directors update 6/10/2020
Posted on Jun 10, 2020
Please click here for the latest board post StarCreek Board Update June 10, 2020
REPORT STREET LIGHT PROBLEMS
Posted on Jun 28, 2017
Have you observed a street light that is not working in StarCreek? On all the time? Totally out? Leaning? Other issue? The city of Allen owns, maintains and repairs these lights.

Streetlight issues can be reported online here.
 

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