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SPECTRUM ASSOCIATION MANAGEMENT STARTS TODAY 8/2/2021 AS OUR NEW MANAGEMENT COMPANY
Posted on Aug 2, 2021
Cross-posted from HOA message board
 
Spectrum Association Management is our new management company effective today, Monday 8/2/2021. Here are some key reminders:
 
Each household should have received a postcard from Spectrum AM. The postcard includes an initial access code that is necessary for you to register on Spectrum’s management website and create your household profile. The registration process is simple and quick. Once submitted, Spectrum will validate the account and send you an email confirmation to the email address provided during the registration process and provide further instructions to finalize the account and set a password. This will allow you to access (among other things) account management features, an e-payment portal, and ACC (architectural changes requests). 
 
If you lost or accidentally discarded the postcard, or if you have any questions or need any help on transitioning your account, you may contact Spectrum at 972-992-3444, send an email at contact@spectrumam.com, or connect online using the Live Chat feature on the Spectrum website (www.spectrumam.com). The new Community Manager is Austin Sies. He and his team are standing by to help.
 
As mentioned in the prior update, account balances will be available on your new profile on the Spectrum website by the end of August 2021. Remember to cancel or modify any automated bill-pay that you may have had in place with CMA for HOA dues. You will need to update it with your new account number with Spectrum (available on your new online profile). You may choose among several forms of payment on their payment portal or pay by using your bank bill pay or via regular check via mail.
 
ACC requests will resume on the new Spectrum platform on Monday, 8/9.
 
VizPin requests to access the amenities can be directed to Spectrum starting today using the contact information provided above. The process for VizPin is also documented in the HOA website (www.starcreekhoa.com >  "Accessing Amenities" – please be advised that the section will be updated by the end of the day today with all relevant contact numbers)
 
For any concerns or issues you may wish to report, please use the email address reportit@starcreekhoa.com. The email address is monitored by Spectrum starting today. In addition, you may also contact Spectrum directly using one of the methods mentioned above. As a reminder, this Facebook page is not monitored by the management company, and issues reported on this page may not be addressed.
UPDATED AMENITIES WAIVER (as of 8/2/2021)
Posted on Jun 25, 2020
 
**** UPDATED August 2, 2020 ****
 
UPDATED AMENITIES RELEASE WAIVER AND MESSAGE FROM THE BOARD     
 
PLEASE CLICK ON READ MORE FOR A MESSAGE FROM THE BOARD AND THE UPDATED WAIVER
 
All amenities in the StarCreek community are accessed through the Viz Pin app only. Manual codes are no longer used.    
 
If you have trouble with the Viz Pin app, You may also reach the association manager, Austin Sies, through:
  • Call Spectrum at 972-992-3444
  • Connect online using the Live Chat feature on the Spectrum website (www.spectrumam.com)
 
 
StarCreek Board of Directors update 6/10/2020
Posted on Jun 10, 2020
Please click here for the latest board post StarCreek Board Update June 10, 2020
StarCreek Board Post 6/5/2020
Posted on Jun 5, 2020
To read the latest post from the board, click here
 

 
Covid - 19 and Starcreek Amenities
Posted on May 20, 2020
 
Letter from The STARCREEK Board regarding Covid-19 and our amenities.  Please click here
 
 
REPORT STREET LIGHT PROBLEMS
Posted on Jun 28, 2017
Have you observed a street light that is not working in StarCreek? On all the time? Totally out? Leaning? Other issue? The city of Allen owns, maintains and repairs these lights.

Streetlight issues can be reported online here.
 
IF YOU SEE SOMETHING, REPORT IT!
Posted on Jun 14, 2017
When something occurs in our neighborhood that needs attention from our property manager, please send it via email to reportit@starcreekhoa.com.
CITY OF ALLEN ON-LINE HELP DESK
Posted on Dec 28, 2016
Our Online Help Desk gives you a quick way to report issues or find answers about city services. You can enter a service request or report an issue online 24/7 or search our KnowledgeBase for answers to our most frequently-asked questions. 

Benefits for Residents:
Easily report about issues like barking dogs, abandoned vehicles, overgrown trees, unsafe sidewalks, graffiti or potholes. 
Search our KnowledgeBase for frequently-asked questions or ask your own. 
Issues are automatically delivered to the right staff member—no need for residents to go to city hall or spend time on the phone. 

Mobile App:
If you are reading this from a mobile device, consider downloading our mobile app, MyAllen. The app contains the same features as the Online Help Desk, with options to attach a photo or include a GPS location of the issue.
Google Play Store | App Store for iOS
 
http://www.cityofallen.org/1579/Online-Help-Desk